Privacy policy

At BIT Clothing Co, we value your privacy and want you to feel confident shopping with us. This Privacy Policy explains how we may collect, use, and disclose your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

This Privacy Policy forms part of our Terms of Service. By using our website and services, you agree to the collection, use, and disclosure of your personal information as described below. Nothing in this policy limits your rights under the Australian Privacy Principles (APPs) or the Australian Consumer Law (ACL).

1. Personal Information We Collect

“Personal information” is information that identifies you or can reasonably be linked to you. We may collect the following:

  • Contact details: name, email, phone number, billing and shipping addresses

  • Account details: username, password, preferences, and settings

  • Payment details: credit/debit card info, transaction records

  • Orders & transactions: items purchased, returns, exchanges, or cancellations

  • Communications: emails or messages you send us, including customer support inquiries

  • Device & usage info: IP address, browser type, device info, and activity on our website

2. How We Collect Information

We may collect information:

  • Directly from you: when you create an account, place an order, subscribe to our newsletter, or contact us

  • Automatically: via cookies and other tracking technologies when you use our website

  • From service providers: like Shopify, shipping companies, or payment processors

  • From third parties: if you interact with our social media or marketing partners

3. How We Use Your Information

We may use personal information to:

  • Provide and improve our services: process orders, manage accounts, fulfill returns and exchanges, and recommend products

  • Marketing & promotions: send emails, show online ads, or notify you of new products (you can opt out anytime)

  • Security & fraud prevention: verify accounts, detect fraud, and maintain a secure shopping environment

  • Customer support: respond to inquiries and provide assistance

  • Legal compliance: comply with laws, respond to legal requests, and protect our rights

4. How We Share Your Information

We may share your personal information with:

  • Shopify and service providers: for payment processing, shipping, website hosting, analytics, and customer support

  • Marketing partners: to deliver promotions or advertising, with your consent or where legally allowed

  • Third parties you authorise: for example, if you request shipping to an alternate address

  • Legal or business requirements: in cases of mergers, disputes, or legal obligations

Your information may be transferred and stored internationally, including by Shopify. We comply with applicable laws to protect your data during such transfers.

Relationship with Shopify

Our store is hosted on Shopify, which helps us provide the services, process payments, and fulfill orders. Shopify may collect and process information about your use of the services in order to provide and improve their platform. Your information may be transferred internationally in this process.

You can learn more about how Shopify handles your personal information and exercise your privacy rights here:

5. Cookies and Tracking

We use cookies and similar technologies to improve your experience, understand site usage, and deliver personalised content. You can manage or disable cookies via your browser settings, but some features of our site may not function correctly without them.

6. Your Rights

Depending on where you live, you may have the following rights:

  • Access & correction: request a copy of your personal information or correct inaccuracies

  • Deletion: ask us to delete your personal information, subject to legal obligations

  • Data portability: request a copy of your information in a portable format

  • Communication preferences: opt out of marketing emails while still receiving transactional messages

  • Right to complain: if you believe your information has been mishandled, you may contact us or your local data protection authority

To exercise these rights, contact us at shopbitclothingco@gmail.com. We may need to verify your identity before processing requests.

7. Security and Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

8. Children

We do not knowingly collect information from anyone under the age of 16. If you believe we have collected such information, contact us to request deletion.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any updates will be posted on this page with the “Last Updated” date revised.

10. Contact

If you have questions about this Privacy Policy or your personal information, contact us:

Email: contact@shopbitclothingco.com

Last updated: 24 June 2026